Owl Gaze

Return Policy

At Mithchell's Designs, we take pride in crafting unique, one-of-a-kind pieces. We want you to be completely satisfied with your purchase. Please review our return policy carefully before making your purchase.

Eligibility for Returns

Due to the custom and handcrafted nature of our hats, we only accept returns under the following conditions:

• The item must be unworn, in its original condition, and in the original packaging.
• You must request a return within 14 days of receiving your order.
• Only regular-priced items are eligible for return. Unfortunately, sale items, custom-designed, or personalized hats (e.g., monogrammed or custom-sized) cannot be returned or exchanged unless there is a defect.

Return Process

• Contact Us: If you need to return an item, please email us at mithchellsdesigns@yahoo.com within 14 days of receiving your order. Include your order number and reason for return.
• Approval: Once your return request is approved, we will provide return instructions, including the shipping address.
• Ship Your Item: You are responsible for covering the shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
• Refund: Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and credited back to your original payment method within 7-10 business days.

Damaged or Defective Items

We thoroughly inspect every item before shipping, but if you receive a damaged or defective product, please contact us immediately at [your email]. We will arrange for an exchange or refund, including covering the cost of return shipping.

Non-Returnable Items

• Custom orders (e.g., personalized hats, special sizes)
• Sale or discounted items
• Gift cards

Shipping Information

We strive to ensure that your custom-designed hats are delivered to you as quickly and securely as possible. Please review our shipping details below.

Shipping Rates & Options

• Standard Shipping (Domestic): Free for all U.S. orders.
• Express Shipping (Domestic): $25 flat rate for expedited shipping (2-3 business days).
• International Shipping: Rates vary depending on the destination. International shipping costs will be calculated at checkout based on your location.

Processing Time

• All orders are processed within 3-5 business days. Custom or personalized hats may take longer due to the time required for handcrafting. You will receive an email notification when your order is on its way.
• Please note that orders are not shipped or delivered on weekends or holidays.

Estimated Delivery Times

• Standard Domestic Shipping: 5-7 business days from dispatch.
• Express Domestic Shipping: 2-3 business days from dispatch.
• International Shipping: Delivery times vary depending on the destination country. Expect 10-21 business daysfor international delivery.

Tracking Your Order

Once your order has been shipped, we will send you a tracking number via email so you can monitor the status of your package in real-time.

Customs, Duties & Taxes (International Orders)

Please note that international customers are responsible for any customs, duties, or taxes that may apply to their order. These fees are not included in the item price or shipping costs and must be paid by the recipient upon delivery. We recommend checking with your local customs office for more information.

Shipping Delays

While we aim to ensure timely deliveries, shipping delays may occur due to unforeseen circumstances such as weather conditions, customs processing, or holiday seasons. In the event of a significant delay, we will notify you promptly.

Incorrect Shipping Information

Please double-check your shipping address at checkout. We cannot be held responsible for packages sent to an incorrect or incomplete address provided by the customer. If your package is returned due to incorrect shipping details, you will be responsible for the reshipping fee.

Lost or Damaged Packages

We take great care in packing your order to ensure it arrives in perfect condition. However, if your package is lost or arrives damaged, please contact us immediately at [your email] so we can assist you with filing a claim or providing a replacement.

We strive to display as accurately as possible the colors of our products that appear on our site. However, as computer monitors, tablets, and mobile devices vary, we cannot guarantee that your screen's display of a color will be completely accurate to the actual product color.