Shipping Information
We strive to ensure that your custom-designed hats are delivered to you as quickly and securely as possible. Please review our shipping details below.
Shipping Rates & Options
- Standard Shipping (Domestic): Free for all U.S. orders.
- Express Shipping (Domestic): $25 flat rate for expedited shipping (2-3 business days).
- International Shipping: Rates vary depending on the destination. International shipping costs will be calculated at checkout based on your location.
Processing Time
- All orders are processed within 3-5 business days. Custom or personalized hats may take longer due to the time required for handcrafting. You will receive an email notification when your order is on its way.
- Please note that orders are not shipped or delivered on weekends or holidays.
Estimated Delivery Times
- Standard Domestic Shipping: 5-7 business days from dispatch.
- Express Domestic Shipping: 2-3 business days from dispatch.
- International Shipping: Delivery times vary depending on the destination country. Expect 10-21 business daysfor international delivery.
Tracking Your Order
Once your order has been shipped, we will send you a tracking number via email so you can monitor the status of your package in real-time.
Customs, Duties & Taxes (International Orders)
Please note that international customers are responsible for any customs, duties, or taxes that may apply to their order. These fees are not included in the item price or shipping costs and must be paid by the recipient upon delivery. We recommend checking with your local customs office for more information.
Shipping Delays
While we aim to ensure timely deliveries, shipping delays may occur due to unforeseen circumstances such as weather conditions, customs processing, or holiday seasons. In the event of a significant delay, we will notify you promptly.
Incorrect Shipping Information
Please double-check your shipping address at checkout. We cannot be held responsible for packages sent to an incorrect or incomplete address provided by the customer. If your package is returned due to incorrect shipping details, you will be responsible for the reshipping fee.
Lost or Damaged Packages
We take great care in packing your order to ensure it arrives in perfect condition. However, if your package is lost or arrives damaged, please contact us immediately at [your email] so we can assist you with filing a claim or providing a replacement.